Warranty Terms & Policy — pro-ak.store
We value our customers' trust and maintain clear, transparent terms for product verification and replacements. Please review this warranty policy carefully before completing your purchase.
General Rule: The standard warranty period for verifying product validity is 24 hours from the moment of purchase. If a defective item is identified within this window, we provide a direct replacement with an identical valid item (or store credit to your account balance if the item is currently out of stock).
1. Covered Cases (Eligible for Replacement):
- Invalid credentials upon initial check (incorrect login or password).
- Corrupted/expired Cookies (JSON) or invalid 2FA secret key in the delivered data string.
- Account already disabled or checkpointed prior to your initial session entry.
- Product discrepancy compared to store specifications (incorrect registration GEO, missing promised BM or Fan Page).
- For bulk orders, replacements are issued strictly for defective units identified within the purchased batch.
2. Voided Warranty (Non-Eligible Cases):
WARNING: Batch verification of accounts via public web checkers or third-party automated scripts is strictly prohibited and immediately voids all warranty claims. Public checkers burn sessions via blacklisted data-center IPs. All checks must be performed manually inside an antidetect browser.
- Requests submitted after the 24-hour warranty inspection window has expired.
- Bans triggered after operational actions: payment card binding, Risk Payment holds, policy violations, or ad account disabling after campaign publishing.
- Violations of proper session entry: logging in without an antidetect browser (standard Chrome, Safari, or Incognito Mode), using free VPN extensions or data-center/hosting IPv6 proxies.
- Mismatch between proxy GEO and the account registration country.
- Manual changes to security settings (passwords, emails, profile names) within the initial 24–48 hours.
- Card cross-linking: binding one bank card across multiple accounts.
3. How to Retain Warranty Coverage:
- Purchase manageable volumes: Only buy the quantity of accounts you can realistically inspect within 24 hours.
- Use professional tools: Run checks exclusively inside an antidetect browser (Dolphin{anty}, AdsPower, Octo Browser) with private mobile or residential IPv4 proxies.
- Prioritize Cookie login: Always import cookies first. Do not touch profile security settings during the initial warm-up phase.
4. Replacement Claim Procedure:
To ensure rapid resolution, submit a ticket to our support team containing:
- Your Order ID or email address used during purchase.
- The exact line(s) of the defective account(s) from your order file.
- A clear description of the issue (e.g., "invalid password", "disabled upon initial cookie import").
- A screenshot or video recording showing the browser profile, proxy configuration, and the error screen.
Standard ticket review time is up to 24 hours (during active support hours, replies typically take 10–30 minutes).
Support Contacts:
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